"We", "us", "our" and "Echo Entertainment Group" means Echo Entertainment Group through all its business divisions, including its subsidiaries ("Echo Entertainment Group"). The subsidiaries and businesses in Echo Entertainment Group include, The Star Pty Ltd, Jupiters Limited (Jupiters Hotel & Casino, Gold Coast and Treasury Casino & Hotel, Brisbane) and Breakwater Island Limited as responsible entity of the Breakwater Island Trust (Jupiters Townsville Hotel and Casino), for which Jupiters Limited may act as agent. The businesses of Echo Entertainment Group also include an interest in managing the Gold Coast Convention and Entertainment Centre and the Townsville Entertainment and Convention Centre.
For further information about our business divisions and subsidiaries, please contact our Privacy Officer on the details below.
Compliance with privacy legislation
Collection of personal information
Personal information is generally defined as information or an opinion that can identify a person. This information could include information such as your name, postal or email address, date of birth, image and financial details.
The type of personal information that we may collect from you will depend on the dealings you may have with us. For example, we may require more information about you when you apply for a membership rewards card (e.g. production of identification documents) than we may require to enable you to enter a competition or check into a hotel.
If it is reasonable or practical to do so, we collect your personal information from you directly when you use our products and services or enter into arrangements with us. Depending on the product or service that we provide to you, we may collect your personal information from third parties.
We also have obligations to collect personal information under anti-money laundering and counter terrorism financing legislation and maintain records for the NSW Independent Liquor and Gaming Authority and Queensland Office of Liquor and Gaming Regulation.
Use of personal information
We operate a number of businesses which handle personal information.
The general purposes for which we may collect and hold your personal information (and share that information with related companies) are:
- to identify you;
- to provide you with the product or service that you have requested and any benefits you may subsequently become entitled to in relation to that product or service;
- to manage and administer a product or service to you on an ongoing basis;
- to protect your use of the product or service, and our ability to provide that product or service;
- to promote safety and security in our venues;
- to obtain a credit report or other information from a credit reporting agency or financial services provider to assess an application for a cheque cashing facility which may be extended or offered to you; and
- to comply with any obligations that we may have under laws that apply to our business or to meet reasonable requests from regulatory bodies which regulate our business, such as preparing player activity statements and monitoring the responsible provision of gambling services in our casinos, including the exclusion of patrons from our casinos.
Companies in the Echo Entertainment Group may use the information collected from you by one of the other companies in the Echo Entertainment Group.
We may also use the information we collect about you, including your use of our products and services, to keep you informed about our products and services where they are relevant to your continued use of those products and services or your preferences.
Information about the way and frequency with which you use our products and services may also be used by us for the purposes of quality control and to develop and improve the products and services that we are able to offer to you.
Disclosure of personal information
We may disclose your personal information where we are required or authorised to do so by or under law or where the disclosure is reasonably necessary to enforce the law or for enforcement related activities conducted by, or on behalf of, an enforcement body. This may occur under the laws that apply to our business, for example, where a regulatory authority requests information from us. This includes obligations that we have under the following acts and associated legislative instruments:
- Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth),
- the Casino Control Act 1992 (NSW),
- the Gaming and Liquor Administration Act 2007 (NSW),
- the Casino Control Act 1982 (Qld)
and in connection with our obligations relating to the responsible provision of gambling services. We may also disclose personal information where required or authorised by law to or, to meet a reasonable request from, a range of regulatory and other bodies, including the Australian Taxation Office, Australian Securities and Investments Commission, Centrelink, Child Support Agency and the Australian Financial Security Authority.
So that we can provide you with new and better products and services, we may also disclose your personal information between companies in the Echo Entertainment Group.
In addition, there are circumstances in which we may disclose your personal information to another organisation for particular purposes that are important to help us to operate our business. These circumstances are described in detail below.
Sharing information with other organisations
We will not sell your personal information to organisations outside the Echo Entertainment Group.
We will generally only give another organisation access to your personal information when the other organisation is providing services to us that help us to operate our business or to provide a service to you.
Such organisations are those that assist us:
- to provide, manage or administer the products and services that we offer. This includes service providers (such as mail house providers, printers and advertising agencies), postal services, call centres, customer research agencies and our advisers;
- to maintain, review, and develop our business systems, procedures and infrastructure, including testing or upgrading our computer software;
- with reviews of our business operations and structure;
- to collect outstanding debts; and
- with developing and planning new products and services.
We may also share your personal information with another organisation in relation to potential or threatened legal proceedings or disputes (whether between you and that organisation or between us and that organisation), including for the purposes of gaining legal advice, or to take action which we consider appropriate in relation to suspected unlawful activity or serious misconduct, including investigating any such alleged activity.
We may also share your personal information with an organisation where we have obtained your consent.
We may also collect and use your personal information so that we can promote and market our products and services, promotions and upcoming events to you (including by way of direct mail, telemarketing, SMS and MMS messages).
We will only send you this information if:
- you have indicated your consent to receiving such information; or
- such information is related to the purpose for which we originally collected your personal information.
We send this information to keep you informed of our new products and services and special offers, but if you don't want us to do this, you can contact us at any time to let us know that you no longer want to receive this information.
Such marketing may be undertaken by one or more of the companies in the Echo Entertainment Group using your personal information.
Surveillance of venues
The venues in the Echo Entertainment Group are subject to CCTV and audio surveillance for security reasons.
Details of suspected or actual illegal and undesirable activities may be shared with other casinos, law enforcement bodies and regulatory bodies such as the New South Wales Independent Liquor and Gaming Authority, New South Wales Office of Liquor and Gaming Regulation and the Queensland Office of Liquor and Gaming Regulation.
Your privacy on the internet
We provide links to other websites. These linked websites are not under our control. We are not responsible for the conduct of organisations linked to our website. We suggest that you review the privacy policies of any linked sites that you may access from our website before disclosing your personal information on them.
Security of personal information
We will take reasonable steps to protect your personal information and ensure it is accurate, up-to-date and, when that personal information is used or disclosed, relevant to the purpose for which the information is being used or disclosed. Your personal information is held on secure servers or in storage located in controlled environments. Our employees and service providers are required to maintain the confidentiality of any personal information held by us.
Access to and changing your personal information
You are welcome to ask for access to personal information that we hold about you. To do so, please attend the relevant property from which you want to request the information and complete a request for information form, including your full name, address, account or membership number (if relevant), and signature. If you are unable to attend our properties to make a request, you can obtain a copy of the request for information form from the relevant property's website and send the completed form (along with a certified copy of your photo identification) to us using the details below.